Comments on: MBP: Customer Sensory Issues Official blog of Red Sweater Software Fri, 09 Oct 2015 20:11:22 +0000 hourly 1 By: Tom Doroff Fri, 16 Jun 2006 23:08:10 +0000 I have a macbook pro 15″ 2ghz/Intel Core Dua with 1GB ram – Serieal W81 etc. – got it in mid may – it’s now mid-June and noisierthan semi’s using jake brakes coming down a mountain pass. The buzzing pisses me off. I waited for this computer after my firewire Pizmo died like an expectant father. Now I’m a very disappointed father listening to my disabled child – the grinding sound on the left side. I’m pissed at Mac – they should take care of their products and know their problems in advance. It sounds like little airplanes taking off. Thanks for your site – it gave me the dose of reality (and depression) I needed.

By: Matt Dunlap Wed, 26 Apr 2006 03:23:10 +0000 Don Juan,
Don’t you mean “Raf”? Sorry, I was a little confused for a moment. Also, I just purchased a Macbook Pro on the 19th. Do any of you suppose that this one will not have any problems? I’ve read about certain serial numbers may not have this noise issue. I guess I will find out if no one knows anything.

By: Don Juan Thu, 20 Apr 2006 08:40:18 +0000 I think Matt has inadvertently broken one of his CPU cores.

Switching off one of the CPUs with CHUD tools is well known to completely abolish the noise.

SO the fall has probably broken one his cores; and hence no noise.

By: Daniel Jalkut Tue, 18 Apr 2006 20:25:56 +0000 Wow, Matt. That is truly amazing. Thanks for sharing that, and I’m sorry you had to be the victim of such unfortunate service.

By: Matt Henderson Tue, 18 Apr 2006 20:10:19 +0000 So I decided to write up my AppleCare experience(s) in a bit more detail:

By: WordWorks » Macbook Pro woes Mon, 17 Apr 2006 13:27:14 +0000 […] Read it all here. […]

By: Steve House Mon, 17 Apr 2006 11:43:43 +0000 What I find odd is that the clock was reset on my MBP when it came back from “Repair” since they replaced the logic board. It also prompted about that when we logged in at the Genius bar. That makes me think that the Apple service center may not even log in to check these things after they switch out something as extreme as the logic board. Thats not good. Anyway, mine is set for a round trip to apple as soon as I hear someone has some luck with theirs coming back.

Also, DHL left my MBP sitting on the doorstep all alone. Luckily I was some and heard the doorbell but when I got there the driver was long gone.

By: Ozz Mon, 17 Apr 2006 05:12:34 +0000 Good luck with that!

I have just went through a similar process with Apple support. I basically went to the genius bar and explained the whining noise problem to the techie. He took it inside for a while and cam out acknowledging the problem, much to my suprise. He then started looking around in their, seems to be, internal support system and he told me that it seems that there is indeed a problem and it is probably in the fans. I patiently explained to him that it does not look like it, then I went through the process of explaining the idle CPU common problem, etc. He said not to worry, they will take care of it and asked me to leave it for repaire, which I, in my despare, did.

Around 7 days later they called me to tell me that my mac is ready for delivery. The guy on the phone told me that they have replaced all the fans in the laptop. So I asked him if the noise if totally gone, he said it should be. With some doubt I explained to him the entire CPU idle issue. Much to my surprise, he said “oh I know what you are talking about, I have a macpro myself”. At last! an apple insider who knows what I’m talking about! so I said whats the solution? he said apple has released a new firmware update to fix the problem and he is going to do it right now before delivery. I was thinking to myself .. hmmm … so they did not really fix any problems in the first time, they just wasted 7 days (and hence expiring my 14 days return period) to replace some fans that seemed to be working fine! In any case, I thanked him and I convinved myself that Apple is great and they could have really fixed the problem.

When I got the laptop, not too much to my surprise, the noise wasnt gone! it was the same if not worse!
I have also noticed another change, the noise gets stronger when I plug the power (it was not the case before the repaire).

Talk about a whining, noisy machine that was already cut open before!

I am planning on going back to them and have a talk. If they cannot fix it, I will simply return it.

Meanwhile, I am using QuietMBP to maintain a sane state of mind.

By: Matt Henderson Sun, 16 Apr 2006 19:48:58 +0000 Daniel, what a great post! I wish you the best in getting your Powerbook repaired.

Just be oh-so-thankful that you’re not having to go through this in Europe.

I live in Spain, and purchased a G4 Powerbook (from’s Spain store), whose display died three days after it arrived. I called Apple, who told me to drive 1.5 hours to the nearest Apple dealer, and send it off for at least three weeks. I then said I’d like to buy AppleCare, so that someone will pick the thing up at my home. “Sure” the man said, and proceeded to take my AppleCare order. “There you go, AppleCare now purchased. So, please drive 1.5 hours to the nearest…”.

“What??? I just purchased AppleCare so I wouldn’t have to do that. Are we in the twilite zone here?”. The man said, “Well, if you live within 80km of an Apple dealer, you still have to travel, even with AppleCare. Sorry.”

I said, “Listen, in the US, they send a box to your door!”. He said, “This isn’t the US.”

Long story short– about a month later, I got my Powerbook back. It looked like it’d been attacked with a screwdriver. I’m going to post some pics soon on my blog. They replaced the display and logic board, but somehow in the process the display latch magnet dropped out. That little bit is what tells the machine the screen has been closed. And, in addition, the screen now periodically dims here and there.

So, I guess it’ll go back.

You know, you spend $3,000 on a Powerbook, you want something shiny and new, that works. You don’t want a frankenstein of a machine that’s been disassembed several times. Know what I mean?

Matt Henderson | |

By: Daniel Jalkut Sun, 16 Apr 2006 16:49:44 +0000 Raf: wow! That is great news indeed. I wish you had stumbled upon a more practicable magic trick, like “taking the MBP on an airplane cures all problems.” This is just what Apple needs: a cult of dissatisfied customers dropping their MBPs in order to make them work as expected :)