Comments on: MBP: I Need a Hero Official blog of Red Sweater Software Fri, 09 Oct 2015 20:11:22 +0000 hourly 1 By: Daniel Jalkut Sun, 01 Jul 2007 23:23:57 +0000 Hi Angela – these problems sound specific enough that it is probably worth contacting Apple – you’re still in the warranty period so be sure to get in touch quickly before it’s too late!

I would get the ball rolling by calling Apple support and telling them what’s going on. When you call they might try to act like you need to be AppleCare member to call but just insist that you have a problem “under warranty.”

By: Angela Sun, 01 Jul 2007 23:17:52 +0000 Hi there,

Love your site. Thanks for all the great info and stories. I got my MBP in October 2006 from a store in NYC. Everything was great with it for the first 6 months or so and then it started making this weird chirping sound. There doesn’t seem to be a pattern at all. It’s pretty much all the time when I don’t have my speakers on mute. I can send you a sound clip if that would help?? Over a 2 minute period it chirped 5 times…another issue seems to be the airport dropping the connection on a frequent basis. I’m not sure about that one but I don’t think it’s my ISP as no one else in the same area has the same problem.

Any advice?


Toronto, ON

By: andrew Fri, 19 May 2006 10:19:31 +0000 As I type I am on my brand new $2000 MacBook Pro that makes the most annoying noise that I have ever heard. I have a Dual 2.7 G5 that is noisy too, but not nearly as annoying. I’m planning on taking it back tomorrow, (less than 24hours old) for a refund. So, it’s back to my PowerBook G4 550 for now and it will be a relief.

Has anyone been tagged with the 10% restocking fee?

By: Duncan Groenewald Tue, 02 May 2006 08:02:57 +0000 Well I have just decided to go with it and get a MacBook Pro 15. Lokks great, feels great but sounds sick !! And the funny thing is I asked the salesman whether he was aware of the noise problem and he said, no, never heard of it it just a rumor. My research on the internet seems to indicate its way more than a rumour !!

Within 10 seconds of completing the setup it started whining. Unmistakable and intermittent – so do something like typpe and the noise splutters along. Open an application and its quite while things are busy.

Seems like there are some who have quite machines – I will let you know what the store has to say. All the stores I called before buying were very defensive when I asked about the problem and all said they had not had a single return. If find this odd – I guess salesmen will be salesmen. I was fortunate enough to also get a fault mouse which and returned it within 10 minutes of leaving the store. Man they were reluctant to do a straight swap, suggesting they would have to send it off to be repaired. Full credit to then for finally swapping it, its a microsoft mouse bundled with Mac Office.

Another question for you all – this is my first Apple product. The fonts on the screen are not what I would call great. The odd character with a vertical line had the vertical line slightly blurred. For example and ‘n’ might have one of the verticals a good solid black and the other a blurred grey/green. Whats up with that? I have seen similar when I use my IBM X31 on my Dell 24″ screen using the vga connector and not the DVI connector. Looking closely it also seems this only appears on the lower half of the screen – so if I sit really low down its not as apparent. Mmmm methinks this is not going to be a good first experience with apple !! I hope I am proven wrong.

By: Daniel Jalkut Sat, 29 Apr 2006 16:39:41 +0000 Joe: The workaround you link to scares me because it essentially looks like a means of disabling power management. As much as I hate the noise, I don’t think it’s worth completely disabling the power management software. In fact, it might be dangerous!

Johnnie: Thanks very much for expanding on your position and recognizing the potential for offense in your original comments. It means a lot to me to have the loose ends tied up like this. I hope you’ll continue to check in on the blog from time to time.


By: mistersquid Sat, 29 Apr 2006 16:32:26 +0000 Daniel,

Hm. The moments you identify as hostility are not intense moments of such but, yes, I agree that my tone is not exactly friendly and for those moments I want to apologize. I never intended to insult you, and I do think my professional home (academia) rewards intellectual combativeness. In the current context/medium, I’m only just now extending my own blogging activity and I’m not always as politic as I’d like to be.

By way of explanation, I was reacting (a bit out of proportion) to what I perceived to be a sense of entitlement on the part of Apple customers. It’s a fraught issue–the one regarding Apple Rev A. products–and your speculations and analyses make the very necessary point that Apple does not spend enough time testing (QAing) their Rev A. products (which would be hard to do while maintaining secrecy).

There are a million ways Apple could go with this, and my thinking is that some kind of benefit should accrue to Rev A. purchasers, which might be difficult as they could open themselves up to liability even by unofficially acknowledging product flaws. Customer confidence seems in some ways to be at odds with product development.

Also, Daniel, I think I slighted your complaints regarding the noise of the MBP, which I will try to amend now.

Many Apple customers choose Apple because of the quality of Apple’s software and hardware. Occasionally (and famously) Apple produces products that drive their customers bonkers. The “wind tunnel” Quicksilver G4s are one example. The G5 with its chirping is another. So is the scratch-prone iPod Nano. Having never been within sneezing distance of a MacBook Pro, I am willing to bet I would personally be driven to acts of desperation and frustration by the analog noise issue to which the MBP is subject.

In other words, I’m betting the noise issue is a serious downer for those of us who bliss out while computing. But, I do think that the MBP analog noise issue is, unfortunately, characteristic of Apple Rev. A. products. Apple’s Rev A. quality problems are often major PR issues, and as Apple attracts more devoted and hopeful customers, Apple would be wise to take steps to eliminate or sweeten the sting customers experience when buying Rev A. quality products.

As a long-time Apple customer, I understand how terrible it is to have your Mac not-quite-what-it-should-be-but-oh-so-close. We Mac users only have one supplier to scratch our itches and it’s awful to have your financial investment produce emotionally and operationally unsatisfactory results. I’m with you on this point.

And, again, my apologies for my moments of blogging incivility.


Johnnie Wilcox
aka mistersquid

By: Joe Frost Sat, 29 Apr 2006 00:08:55 +0000 Did you try this:

By: Daniel Jalkut Fri, 28 Apr 2006 22:23:54 +0000 bowerbird: I don’t see how translating the comments into equally unfriendly sentiments helps anything. I’ll chalk up your comment as another vote for “people who come on to my blog to tell me unconstructively that they don’t value what I’m saying,” but I do think both the original comments and your interpretation of them are hostile.

It’s possible I’m being overly-sensitive, but if you folks feel entitled to step into my space (public as it is) and antagonize me, then I guess I have the right to interpret and respond to it.

Martin: I really don’t think wanting to use a computer (sometimes) in silence is such a ridiculous desire.


By: Martin Fri, 28 Apr 2006 21:47:25 +0000 this reminds me of the brigade, all computers make noise, some of it is irritating, put on some phones, play some music, use the machine.

Alternatively register and be done with it.



By: bowerbird Fri, 28 Apr 2006 20:56:41 +0000 his comments didn’t sound “hostile” to me…

“go get a life” = “get on with your life”…
“nobody will miss you” = basic reality

an outside opinion, for whatever it’s worth…