Comments on: The Quiet Mac Official blog of Red Sweater Software Fri, 09 Oct 2015 20:11:22 +0000 hourly 1 By: James Sat, 02 Jun 2007 22:56:20 +0000 Just want to say thanks for vocally complaining and bringing up these issues, its folks who don’t quietly accept what they’ve been given, and document the issues in detail who lead to these improvements.

Now enjoying my quiet 17″ MBP as well – My single complaint is also the latch, funnily enough :)

By: duncan Fri, 04 May 2007 14:08:59 +0000 I have a week 11 MBP15 which seems to be behaving pretty well compared with the machines I’ve been reading about. the case has buckled over the unused slot next to the audio jacks- this happened right after a flight where I had to let the mac go in the hold; I guess that’s the coldest it’s ever been!
I can just about hear a whine from the top-right area if I run it on battery power; it’s just loud enough to let me know that the magsafe has come out, otherwise it doesn’t bother me. can’t really hear it over the normal background noise in london, anyway. what I can hear is somewhat intermittent anyway.
the fans are not noticeable on this machine, unless it’s writing a dvd. I use the core-duo-temp app to keep an eye on the temperature & proc useage, & this is the only time the proc gets really busy. the temp’s never gone above 65, as far as I remember.
this happened once while final-cut was rendering something.

other stuff I’ve observed:
the speakers are rubbish.
it took me about six goes to get the apple-supplied 2Gb ram to go in & work properly.
I too have the problem with the lid-catch needing a good hard push to let go of the lid sometimes.
the audio-out jack doesn’t like some 3.5mm stereo jacks, but is fine with optical connectors.
the display is…. shaded- I have to keep moving around to be sure I’m judging contrast & colour correctly when using p/shop or corel.
it gets very hot- of course. but it’s tolerable on my lap, especially now I’ve got the speck polycarbonate shells fitted. it gets a lot of looks from people too- a shiny red macbook.
I run w2k under parallels, allowing the PC about 900Mb of the ram & about 8-9Gb of the hard drive. one thing I’ve noticed is that some windows apps don’t know what to do with the “2nd proc” (the same apps don’t use both procs on my dell dual proc PC either, or rather they use a maximum of half of each), & so there’s some processing power lying idle. the situation improves in parallels’ coherence mode, when the mac resumes control of the graphics driver.

I cloned my MBP’s entire hard drive over firewire onto the blank HD in a mac-mini with the 1.6Ghz version of the same proc., it worked perfectly except that the mac-mini has to be reminded how to talk to the keyboard every time I restart it. all the apps work fine, even the ones that needed registration & serial numbers originally. the op took about 90 minutes though….


By: mike Thu, 03 May 2007 13:24:54 +0000 someone asked about the new C2D MBPs, i am not sure if some of the others referred to are CD or C2D. I am from Canada and actually tried out about five different machines between October and December of 2006, and all had the same problem of noise and heat. I don’t suspect it is the CPU whine others noted, it seemed more a general whine of the fans which run constantly. Nothing seems to make any difference to lower the fans nor the heat. Typically it is running both fans around 6000rmps with a temp of 80c. it is horribly annoying, and, now being in israel i feel unable to pursue anything with apple. you wouldn’t believe (well i suppose Daniel might) the stupidity i dealt with on the phone first phoning Apple US, then being bounced back and forth between them and Apple Canada, neither wanting or saying they are responsible, the number i am eventually told to call for Canada won’t accept my int’l calls, and when explained to applecare US they said too bad. i tried following up with an israeli apple brach but they only speak hebrew which i don’t.

a friend recently had a mbp c2d shipped here from canada and hers has no fan/heat problems whatsoever, so i imagine between the time i tried out the 4 or 5 units i did (including the portable heater i am stuck with) and now, apple must have resolved the problem.

If i run smcfancontrol i can lower the temp by a measley 1 or 2 degrees, but no change to the never-ending fans…

By: Nathan Tue, 20 Mar 2007 16:29:23 +0000 I have had the whine problem, after six months I could take it no longer. I sent it in to Apple and they sent it back completely fixed in three days. I am now a happy mac customer once again. The phone techs were helpful and the whole process was quick and painless. Send back your MBP today!

By: Daniel Jalkut Tue, 13 Feb 2007 02:17:05 +0000 Hi Joe – not sure I can say what the “right” thing to do is, but what I’d do in your situation is call AppleCare and insist that you have an unusually large number of problems. Tell them you want to have all of them addressed at once. They’ll have you ship the computer to them, which means you’ll have to be without it for a week or more.

If that’s unacceptable, what I’d do is find a local authorized repair shop to do it for you. They are a lot more flexible it seems as far as timing of repairs and only keeping your computer for as long as they need it to do the repair.

Good luck :(

By: Joe Turner Tue, 13 Feb 2007 02:07:34 +0000 I’ve found all of your articles very helpful, but I think that I need some advice.
Currently, I have been through a power cord after the last one melted at the cord-little white box connector, and the Apple store replaced it, because they had others with the same problem.
Right now, i’m hearing the buzzing, and the quietMBP seems to dim it a bit, but it really dosent completley take away the noise. Along with that, the fan in the back-left corner of the computer is reacting horribly.
Whenever I keep the laptop above 75% brightness, or at full,after a few minutes the fan seems to kick into action and give me a grinding noise, as it goes on, off, on, off, on, off, on, off ect, and it seems that this faulty fan is making my MBP run hotter than usual, and yesterday it just quit out on me, completley shut off the system while I was in the middle of working on a big Photoshop project, that I pretty much had to re-do.
Should I phone Apple, and if so, who should I talk to?
The Apple relations or somthing like that?
Or should I just take it to the store, although with the power cord I had to visit 3 times before they replaced it.
I am thouroughly dissapointed with Apple at this point.
What should I do?

By: Cliff Tue, 19 Dec 2006 06:11:31 +0000 I have read your whole ordeal with a fair amount of trepidation…
I foresee having to undergo the same thing very soon. I’m a first-time mac user and am pretty ticked off at the company. I was driven to them, and now they are apparently trying to drive me away…
I bought a 15 MBP at a discount when the C2D’s came out from an Apple Store. I live quite a distance away from the store (2+ hours drive). I got it home, unpacked it, and have since had the following problems:
1) It was instantly apparent that my right speaker was blown (how this could happen in building or shipping I have no idea)
2) The computer whines like crazy when on battery power. I use the QuietMBP program you linked to in an earlier post, but am very dissatisfied with having to use that as a fix!
3) The LCD brightness is inconsistent across the screen, has one dead pixel, and the viewability from different angles is terrible (it is a matte display). You can’t even look at the display straight on without portions of the LCD fading out. Even the parts that are clearly visible are plagued by a grainy pixilation (most accurately described as “if you added 1% noise to a screenshot”)
4) The screen intermittently makes the hiss on the right side when brightness is increased from nothing (while on battery power).
5) The display is warped (when closed, I can rock the screen back and forth on the CPU)
6) Temperature, obviously.
7) A fan on the right side of the computer is ALWAYS running.
8) If I shake the CPU around slightly, I can hear something loose inside the computer rolling around!
In your great experience, what is the best way to resolve this? What are the channels to get to an Apple sales rep on the phone? (As opposed to an Applecare person with no authority)
I would really prefer not to have to take it to the Apple Store (because of the distance and because of the way a number of these problems are problematically subjective and intermittent)
I’ve spoken to several dismissive Applecare employees, and they are telling me to take it into the local service provider (where some guy named Evan will “get around to it eventually”).
How can I have it shipped off? How do I get the personal associate who actually tries to help?!

By: Daniel Jalkut Tue, 12 Dec 2006 02:18:22 +0000 Scott: glad to know that there is at least one hearing-enabled Genius :)

By: Scott Stevenson Tue, 12 Dec 2006 02:17:01 +0000 The Apple Store is no place to evaluate subtle noise problems, and they take them in a “back room” to evaluate, where you have no ability to interact with the computer to demonstrate the problem

For what it’s worth, the guy I talked to at the Genius Bar in Santa Clara just put his ear right up to the thing and accepted it right there.

By: Daniel Jalkut Tue, 12 Dec 2006 01:01:33 +0000 Aston: if it’s really brand-spankin’-new, then act quickly before your 14 days or whatever are up. after that, it’s much harder to to get a replacement. I would take it to a genius bar as Scott suggests and demand an exchange. They probably won’t acknowledge the sound as unacceptable, but since it’s so new you might be able to convince them to exchange it so you’ll stop whining :)

If it’s not quite that new anymore, I think you might have better luck through AppleCare (telephone) support. It might take you a little while to convince them of the severity of the problem, but they won’t outright deny a problem like the Apple Genius is liable to do.

This is all just my own experience. The Apple Store is no place to evaluate subtle noise problems, and they take them in a “back room” to evaluate, where you have no ability to interact with the computer to demonstrate the problem.