In the latest DreamHost newsletter, DreamHost offers an apology for the recent outages. Actually, they don’t offer an apology in the newsletter, they make stupid excuses and then point to their self-titled “Super Lame Apology.” At least they got one thing right.
I find almost every line in the newsletter to be laughable, so I’d like to reply on behalf of all DreamHost customers:
Downtime gets me down.
And yet whenever it happens you respond publicly as if it was the world’s greatest joke, poking fun at your own incompetence and hoping to skate by again on the “DreamHost candor.”
Hopefully, since you don’t run a web hosting company, it’s not so big a deal for you.
Who me? Having my site – my company’s public face to the world – go down? No big deal at all. It’s not like I care about my customers. Maybe you could learn something from me.
Yeah, you can’t check your email from midnight-5am Pacific time one Sunday. Hopefully you aren’t normally on the Internet then.
Ah, touche! The old “we messed up but you’d be super-lame to have wanted service at that time anyway.” That’s classic, really. And apparently you don’t give a crap about anybody not living and working in a US-centric time zone, either.
Hopefully, you’re normally flipping from rooftop to rooftop, throwing shuriken and eating pizza at that time.
In comes the pseudo-insanity humor. Ah, DreamHost! You’re so funny. As long as you keep making comic-book cartoon jokes, I don’t care how reliable my service is.
Nevertheless, not everybody can be a ninja, a teenager, a mutant, or even a turtle, and some of you may have gotten a little down this last weekend when our planned power outage had a few unforeseen side-effects.
Again, it’s my fault for not being a fictional superhero. Not yours for bringing my site down?
Which is why, we recommend you read this blog post about our new “SLA”!
So we can treat ourselves to the even more long-winded, even more fake-apology, even more “cracking jokes at the wrong time” version of this bullshit.
Uptime gets me up!
Just imagine how much customers like it.
And yet, in spite of all this crap, I’m still a DreamHost customer. I host the main page and blog on Pair, because they give a crap about uptime. They make it their point to have a reputation for 100% reliability. And since I switched to them I have literally not been down once.
But DreamHost has such great, liberal services. I run my mail through DreamHost because they have better mailing list support and a fairly good webmail interface. I also host some svn repositories there, and run some company project management stuff through a subdomain there. I stick with DreamHost because they offer great services. It seems to me they could really go all the way if they fixed this messed up attitude they have about uptime. It’s not a joke, DreamHost. It’s the steady downfall of your business.