Managing Customers With FogBugz

October 13th, 2006

Sumana Harihareswara on the Fog Creek Weblog explains how FogBugz plays a central role in customer management at the company. Especially impressive to me is the part about how incoming voice messages get automatically converted to tickets with a voice attachment.

Thought 1: I wish I had a dedicated server so I could run FogBugz in all its glory.

Thought 2: Would it be excessively eccentric for me to run Asterisk in my apartment?

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2 Responses to “Managing Customers With FogBugz”

  1. David Dunham Says:
    October 13th, 2006 at 9:48 am

    Doesn’t take all that much of a server to run FogBugz — mine is on a Cube which is still running 10.3.9…

    Also, my recollection is that Fog Creek can host your FogBugz database.

  2. Thomas Mango Says:
    October 13th, 2006 at 12:00 pm

    My cousin (who works for Cisco, in the voip dept) runs Asterisk in his apartment. He also has a nice cisco voip gateway back to his office so when he wants to work from home, his desk calls are routed to a phone in his apartment. Haha, it’s pretty neat.

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